Privacy Policy

What this service is

The Ohio Power Company Command Center ("the Service", aoecc.co and its companion mobile app) is an internal work-management tool for a limited group of utility engineering staff and authorized partners. It is not a consumer product; accounts are provisioned by an administrator and the Service is unusable without one.

Information we collect

• Account information — your name, work email address, and job role, provided when your account is created.
• Work records — engineering work assignments, project status, forms, and related operational records that the Service manages on behalf of your organization.
• Usage and security logs — sign-ins, pages and records accessed, and device/network metadata (such as IP address), kept to operate and secure the Service.
• Push notification token — if you enable notifications in the mobile app, a device token used solely to deliver them.

What we don't do

• No advertising, and no sale or sharing of personal information for advertising or marketing.
• No third-party analytics or tracking SDKs in the mobile app.
• No collection of your location, contacts, photos, or files beyond what you explicitly submit through the Service.
• Face ID / Touch ID, when enabled, is processed entirely on your device by the operating system; biometric data never reaches our servers.

How information is used

Personal information is used only to operate the Service: showing you your assigned work, routing notifications and approvals, maintaining an audit trail, and keeping the Service secure. Work records are processed on behalf of the sponsoring organization for its internal business purposes.

Storage and security

Data is stored on access-controlled servers in the United States, encrypted in transit (TLS) and at rest. Access requires an authorized account, and administrative access is limited to service operators.

Retention and deletion

Account and work records are retained while the Service is in use by your organization. To request correction or deletion of your account data, contact us at the address below; deletion requests are honored unless a record must be kept for the sponsoring organization's business or legal purposes.

Children

The Service is a workplace tool for adults and is not directed to children.

Changes

If this policy changes materially, the "Last updated" date above will change and active users will be notified in the app.

Contact

Questions or requests: [email protected]